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Grievance Redressal

 

 

Customer Complaints and Grievance Redressal Contact Details

(To be displayed at branches)

  1. In case of any Customer Complaints, please contact:

Customer Service

Shiksha Financial Services India Private Limited

3rd Floor No. 497, Kattima Isana Mall, Poonamallee High Road,

Arumbakkam, Chennai – 600 106.

Contact No: 044-61916600, Email id: service@shikshafinance.com

  1. In case the complaint is not resolved within 10 days, please contact:

Grievance redressal at Corporate Office – second level

Mr. Guruprasath Ramachandran

Grievance Redressal Officer

Shiksha Financial Services India Private Limited

3rd Floor No. 497, Kattima Isana Mall, Poonamallee High Road,

Arumbakkam, Chennai – 600 106.

Contact No: 044-4306 6663, Email id: Guruprasath.ramachandran@shikshafinance.com

  1. In case the complaint is not resolved within 30 days,

please contact The Reserve Bank – Integrated Ombudsman Scheme, 2021:

  • Complaints can be filed online on complaint lodging portal of the Ombudsman at https://cms.rbi.org.in
  • Complaints can also be filed through the dedicated e-mail to CRPC@rbi.org.in
  • or sent in physical mode to

The ‘Centralised Receipt and Processing Centre’

Reserve Bank of India,

4th Floor, Sector 17, Chandigarh – 160017

In the format enclosed

  • Additionally, a Contact Centre with a toll-free number – 14448 (9:30 am to 5:15 pm) – is also being operationalised in Hindi, English and in eight regional languages to begin with and will be expanded to cover other Indian languages in due course.
  • The Contact Centre will provide information/clarifications regarding the alternate grievance redress mechanism of RBI and to guide complainants in filing of a complaint.
  • A copy of the Scheme is available on the RBI website and on the CMS portal (https://cms.rbi.org.in).