- To be the source of tele calling the delinquent / non delinquent customers.
- Support the field collection team.
- Proactively communicate/ Escalate with the Head on collection issues as appropriate.
- Average 120 Calls per day (inclusive of Student and School Loan ). Ensure data accuracy and completeness.
- Pre Due calling of 04th and 12th EMI due dated school loan customers
04th due dated school loan target – Achieving bounce rate of 15 %
12th due dated school loan target – Achieving bounce rate of 12 %.
- Pre Due calling during the EMI due dates of the respective schools student loans and collection conversion of 95 % collection.
- QR Code cards for the student loan customers co-coordinating with the OPS team and getting printed from the IT team and distributed to the sales and collections team to their respective locations and maintenance of MIS.
8.Weekly Tuesday collecting Yellow Receipts from the sales and collections collectors and handing over to the OPS and maintenance of MIS.
- Excellent oral and written communication skills
- Self-starter with demonstrated ability to deliver under pressure
- Ability to work in an evolving and fast paced environment